Customer and Sales Coordination

• Ensure efficient end-to-end handling of the order process, including registration of quotes, orders, and claims
• Act as the primary point of contact for assigned customers, partners, and internal sales teams, ensuring they have the support and information needed on a daily basis
• Collaborate closely with Supply Chain, warehouse, and logistics to secure deliveries and high service levels
• Support the sales organization with relevant updates on customers, campaigns, and product launches
• Maintain accurate customer and partner master data
• Handle daily troubleshooting related to orders and deliveries
• Customer Experience and Process Improvement
• Capture and utilize customer insights to identify improvement opportunities in processes and service delivery
• Actively contribute to the optimization of customer service processes and digital service channels
• Collaborate with internal stakeholders and external partners to drive continuous improvements
• Develop and maintain knowledge base content and documentation to ensure consistency and efficiency
• Digital and Operational Enablement
• Leverage customer service platforms and AI tools to optimize workflows, inquiry handling, and operational efficiency
• Support automation and scalability of service processes without compromising the customer experience

Additional Responsibilities

• Support the wider Customer Service team across markets when needed
• Manage showroom and reception tasks, ensuring a professional and welcoming customer and visitor experience

• Solid experience within customer service, sales coordination, order management, and logistics from a similar position.
• Experience with AI-enabled customer service tools such as chatbots, automation, or knowledge management systems.
• Strong experience with ERP and CRM systems, and comfort in adopting new technologies and digital workflows.
• Experience managing key partners and customer relationships.
• Strong problem-solving skills with a structured and data-driven mindset.
• Familiarity with working toward customer satisfaction targets, service levels, and delivery standards.
• Preferably, experience and a genuine interest in the furniture and/or lighting industry.
• Ability to manage multiple tasks and priorities simultaneously in a cross-functional environment.
• An operational, energetic, and solution-oriented approach, with the ability to thrive in a fast-paced environment.
• Knowledge of logistic processes is considered an advantage.

• English: Professional proficiency (written and verbal) required.
• Additional languages are a plus.

• Strong customer-centric mindset with a proactive sense of ownership.
• Curious, innovative, and comfortable challenging and improving processes.
• Strong cooperation and teamwork skills.
• Thorough, detail-oriented, and trustworthy with strong interpersonal skills.
• Ability to contribute daily to a positive, constructive, and professional working environment.  
• Flexible and resilient, with a positive mindset when assignments and priorities change.
• Open-minded, dynamic, and motivated by finding practical solutions that improve both customer experience and operational efficiency.